Online business coaching and Internet marketing training teaching you how to successfully marketing your business online.  OnlineBizU.com is an Internet Marketing community for small service business owners who want automate their business, leverage their expertise, and get more clients online.
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 Rave Reviews
Here are some of our rave reviews from our members ... .

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"Donna Gunter is THE expert for online marketing. Her OnlineBizU website has so many meaty resources for the online entrepreneur that there's no way you won't find what you need there. Her blog posts are filled with useful information that I don't have the time to ferret out for myself, and her classes and products are clear and useful. I'm glad that Donna dedicates herself to serving her customers so well, and


Sue Painter, Marketing Coach and Consultant
ConfidentMarketer.com

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"I recently joined Donna Gunter - OnlineBizU.com membership and from day one have found simply loads of useful and valuable information to support my online business. What a generous lady to share so many 'trade secrets.' Thank you so much and keep the great information coming."


Caroline Nelson, Business Coach for Salons
NelsonBeautyBusinessManagement.com

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"Look at the spring facelift your site got! I am loving the new, softer, rounder look and the colors do POP! Your care about keeping content fresh and your attention for detail is indicative of how you run your business."


Kathy Dannel Vitcak, Entrepreneur
KathyDV.com

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"Thanks for hosting such a great OnlineBizU.com member call on Internet traffic for local business. One of the questions asked was whether this would be a business model for a consultant. You said it was, and I'm here to say it is, too! The list of directories you gave that provide listings for local business was invaluable. I didn't know about most of them! I never would have thought of Craigslist.com as a place to advertise. Also, the tip you gave about setting up a 'throw away' email address was pure gold. Not only will that prevent spam in my 'real' business mailbox, but I can set up email addresses for either different types of inquiries or from different sources. Not only can I help my clients with laser-targeted advertising, this is another way I can track the sources of my own traffic!"


Georgann McCrosson, Marketing Consultant
CatchPhraseMarketing.com

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"I just finished listening to the members-only teleclass, Repurposing Profit Machine.  I soooo appreciate the value, content and clarity you put into everything you do!  The content was well worth paying for and you gave it away to OnlineBizU.com members for FREEEEEE!!!!  Your class was just as clear and to the point as your many articles and your handout was PHENOMENAL -- not one of those weak 1-page fill-in the blank sheets that some hosts use for their teleclasses -- yours is CHOCK FULL of the totally valuable content you shared within the call.  The whole topic of REPURPOSING work so we don't have to re-create the wheel is just so useful in and of itself and you broke it down into over 15 ways we can do it!!  HOORAY!!!  Thanks, as always, for being such an awesome resource!  You totally deserve your title as Queen of Online Biz Resources!  : ) 

 Stephanie Bell, Spirit Coach, Speaker, Author
GrowYourDivineSpirit.com

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"Just wanted to thank you for a great teleclass. I dialed in because I needed help to structure my own teleclasses and your method of turning a previously written article into a teleseminar was especially appealing. You led us through some easy-to-follow steps - and I'm looking forward to trying them out for myself!  My membership at OnlineBizU is proving invaluable as I build my own business online - you're very generous with all the articles and resources you share - thank you!"  

Louise Barnes-Johnston, Business Accelerator & Coach
Frontline-Results.com

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"Just wanted to let you know that you are brilliant! I'm fairly new here and have found so much helpful information already! I became a member of OBU and within a few days cancelled my memberships I was already a part of on other site(s). OBU offers SO much information and helpful products! You are so quick to answer any questions I post on the forums and you always give up to date information and guidance. I am so happy to be a part of OBU and am looking forward to seeing where my business goes from here! Thanks a million!!!" 

Camilynn Bradford
HomeBizCoach.com

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"Thank you for developing and offering Online Biz University - it is one of my top go-to resources. I get so much value from my membership. I enjoy learning new programs and tools (and Donna offers several fantastic resources for continual learning to occur). As my knowledge increases, I am able to demonstrate this new expertise to my clients and offer additional services in my practice, which has allowed me to grow my business." 

Kelly Johnson, Virtual Assistant
Cornerstone Virtual Assistance

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"Donna's OnlineBizU.com website is THE source for Internet marketing ideas and expertise. I found a wealth of information and resources that helped me strategize and find new ways to "get noticed" in cyberspace -- presented simply and intelligently. As always, Donna gives you a huge return on your investment. This is the real deal -- check it out!"

Robin Stephens, Professional Organizer
YourLifeinOrder.com

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"Donna definitely knows her stuff and seems to have an endless supply of ideas for marketing on the Internet that apply whether you are selling products or services. I found her information very helpful at a moment when I needed recharging." 

Stephanie Buehler, MPW, PsyD, CST,
TheBuehlerInstitute.com

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"The uniqueness of what Donna offers is what is most impressive. She'll either have an idea or lead you to a source that no one else who might have a similar product is talking about. I LOVE having that kind of unrivaled information. I rate it as one of the top return's on investments for people who want to get more clients online." 

Pat Weber, America's #1 Coach for Introverts, Shy and Reluctant Who Sell,
ProStrategies.com

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Donna knows her stuff and will go the extra ten miles. I highly recommend that anyone starting an online business check out her excellent consulting and coaching services. You can't go wrong!" 

Ana Young

home | Selling | How to Make Raving Fans of Your Clie . . .
 

© Photographer: Noel Powell | Agency: Dreamstime.com
© Photographer: Noel Powell | Agency: Dreamstime.com


How to Make Raving Fans of Your Clients (and Create Your Best Referral Partners)
Donna Gunter
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Word-of-mouth referral is one of the best strategies to employ to keep your service business full. The best way to manifest these referrals is by creating "cheerleader clients", or those clients who think you're the greatest thing since sliced bread and eagerly and enthusiastically tell everyone they meet about you and your services.

The one trait that all of my clients seem to have in common is a sincere desire to help others. They're all fairly well connected, and when someone in their networking circle talks about their frustrations with their Internet marketing efforts, my client recommends me right away. Not all of the referrals are ones that I take, as many times I don't have the time to take on another client or I don't think it's a good fit for some reason, and I refer them on. The part I do play in this referral piece, however, is in how I treat my clients, which makes them enthusiastic about working with me and willing to tell everyone they know about me.

The traits I possess that turn my clients into "raving fans" are:

1. Being in a true long-term collaborative partnership with my clients. I've gotten to know them and their businesses well and serve as another set of eyes and ears for them. Anytime that I am reading something that I think one of them might use, I forward it to that client, with a "I thought you might be interested" note attached. I occasionally even do this for clients with whom I'm no longer working.

2. Practicing the "Golden Rule". I treat my clients the way I would want to be treated as a business owner, which means if I know of a better/cheaper/faster way of doing something, I tell them about it. The final decision still belongs to my client, but I know I have saved my clients lots of time and money over the years and earned their undying gratitude in the process.

3. Taking initiative in my relationship with clients. I'm an INFP in Myers-Briggs terms, which means I'm a big picture person. Seeing what comes next as a natural progression of things comes very easily to me, and this gift enables me to help my clients clearly map out the road ahead. Keeping my clients organized and accountable is of great benefit to them, and having discussions about what comes next helps them in their planning processes.

4. Never telling my clients "no". If my client asks me to do something and I either don't have time to do it or don't how to do it, I try not to counter with a "no" but instead with an option of a later time to do something, another resource they can use to get it down, or an offer to use my contacts to find out how to get it done. To the point that you're able, try to never tell a client "no".

5. Being an expert problem-solver and idea generator. One of the things I love to do is brainstorm with my clients, and I tell them that I'm not offended if they don't take my ideas if they're not offended that I keep offering them. Over the years, I've probably had as many ideas rejected as accepted, but it continues to be a fun experience for me, and my clients benefit as well.

6. Playing to my gifts and talents. I've come to realize that there are things I absolutely love to do as a coach and an online business manager -- anything to do with Internet marketing and writing, along with the opportunity to solve problems and generate ideas. I stick with what I do well and what I enjoy, and that's where I shine with the client, so the payoff for me comes when the clients refer me to friends like themselves who need very results for their businesses. It's like a never-ending circle of referrals for me, and who can argue with that?

To create your own cheerleader clients, ask your clients who absolutely adore you to send out a letter to their contact database. Offer to draft this letter, outlining the benefits that the client has experienced as a result of working with you and how his/her business or life has changed as a result. You ask the client to sign off on the letter and to provide his/her contact database, and you pay for the printing, sending, and mailing of the letter. This has worked extraordinarily well with colleagues of mine, and I think you'll begin to see the magic happen if you request this of your clients.

Discuss this topic in the forum.

  Comments or questions? If so, please post them to the discussion forum.

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