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Here are some of our rave reviews from our members ... .

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"Donna Gunter is THE expert for online marketing. Her OnlineBizU website has so many meaty resources for the online entrepreneur that there's no way you won't find what you need there. Her blog posts are filled with useful information that I don't have the time to ferret out for myself, and her classes and products are clear and useful. I'm glad that Donna dedicates herself to serving her customers so well, and


Sue Painter, Marketing Coach and Consultant
ConfidentMarketer.com

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"I recently joined Donna Gunter - OnlineBizU.com membership and from day one have found simply loads of useful and valuable information to support my online business. What a generous lady to share so many 'trade secrets.' Thank you so much and keep the great information coming."


Caroline Nelson, Business Coach for Salons
NelsonBeautyBusinessManagement.com

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"Look at the spring facelift your site got! I am loving the new, softer, rounder look and the colors do POP! Your care about keeping content fresh and your attention for detail is indicative of how you run your business."


Kathy Dannel Vitcak, Entrepreneur
KathyDV.com

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"Thanks for hosting such a great OnlineBizU.com member call on Internet traffic for local business. One of the questions asked was whether this would be a business model for a consultant. You said it was, and I'm here to say it is, too! The list of directories you gave that provide listings for local business was invaluable. I didn't know about most of them! I never would have thought of Craigslist.com as a place to advertise. Also, the tip you gave about setting up a 'throw away' email address was pure gold. Not only will that prevent spam in my 'real' business mailbox, but I can set up email addresses for either different types of inquiries or from different sources. Not only can I help my clients with laser-targeted advertising, this is another way I can track the sources of my own traffic!"


Georgann McCrosson, Marketing Consultant
CatchPhraseMarketing.com

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"I just finished listening to the members-only teleclass, Repurposing Profit Machine.  I soooo appreciate the value, content and clarity you put into everything you do!  The content was well worth paying for and you gave it away to OnlineBizU.com members for FREEEEEE!!!!  Your class was just as clear and to the point as your many articles and your handout was PHENOMENAL -- not one of those weak 1-page fill-in the blank sheets that some hosts use for their teleclasses -- yours is CHOCK FULL of the totally valuable content you shared within the call.  The whole topic of REPURPOSING work so we don't have to re-create the wheel is just so useful in and of itself and you broke it down into over 15 ways we can do it!!  HOORAY!!!  Thanks, as always, for being such an awesome resource!  You totally deserve your title as Queen of Online Biz Resources!  : ) 

 Stephanie Bell, Spirit Coach, Speaker, Author
GrowYourDivineSpirit.com

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"Just wanted to thank you for a great teleclass. I dialed in because I needed help to structure my own teleclasses and your method of turning a previously written article into a teleseminar was especially appealing. You led us through some easy-to-follow steps - and I'm looking forward to trying them out for myself!  My membership at OnlineBizU is proving invaluable as I build my own business online - you're very generous with all the articles and resources you share - thank you!"  

Louise Barnes-Johnston, Business Accelerator & Coach
Frontline-Results.com

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"Just wanted to let you know that you are brilliant! I'm fairly new here and have found so much helpful information already! I became a member of OBU and within a few days cancelled my memberships I was already a part of on other site(s). OBU offers SO much information and helpful products! You are so quick to answer any questions I post on the forums and you always give up to date information and guidance. I am so happy to be a part of OBU and am looking forward to seeing where my business goes from here! Thanks a million!!!" 

Camilynn Bradford
HomeBizCoach.com

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"Thank you for developing and offering Online Biz University - it is one of my top go-to resources. I get so much value from my membership. I enjoy learning new programs and tools (and Donna offers several fantastic resources for continual learning to occur). As my knowledge increases, I am able to demonstrate this new expertise to my clients and offer additional services in my practice, which has allowed me to grow my business." 

Kelly Johnson, Virtual Assistant
Cornerstone Virtual Assistance

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"Donna's OnlineBizU.com website is THE source for Internet marketing ideas and expertise. I found a wealth of information and resources that helped me strategize and find new ways to "get noticed" in cyberspace -- presented simply and intelligently. As always, Donna gives you a huge return on your investment. This is the real deal -- check it out!"

Robin Stephens, Professional Organizer
YourLifeinOrder.com

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"Donna definitely knows her stuff and seems to have an endless supply of ideas for marketing on the Internet that apply whether you are selling products or services. I found her information very helpful at a moment when I needed recharging." 

Stephanie Buehler, MPW, PsyD, CST,
TheBuehlerInstitute.com

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"The uniqueness of what Donna offers is what is most impressive. She'll either have an idea or lead you to a source that no one else who might have a similar product is talking about. I LOVE having that kind of unrivaled information. I rate it as one of the top return's on investments for people who want to get more clients online." 

Pat Weber, America's #1 Coach for Introverts, Shy and Reluctant Who Sell,
ProStrategies.com

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Donna knows her stuff and will go the extra ten miles. I highly recommend that anyone starting an online business check out her excellent consulting and coaching services. You can't go wrong!" 

Ana Young

home | Selling | Sales Skills: How to Move On After . . .
 

©Michal Kowalski | Dreamstime.com
©Michal Kowalski | Dreamstime.com


Sales Skills: How to Move On After Losing a Sale
Patricia Weber, M.S.
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Are there sales skills that can help when you lose a sale? Most definitely. When an exotic car loses in a car show to one not as well appointed, how is this like losing a sale? You think you have the award winning automobile and the recognition goes to another. Same thing works with sales. You think you have the best answer to someone's problem, but they decide to buy elsewhere. Here are some lessons I learned from car show losses that can be helpful in selling situations.

Get back up. Take time to rebuild your attitude. Remind yourself of past successes. Think about your current satisfied and renewing clients. Decide what you have to learn from the loss and get back up.

Debrief your process. After the car show, we realized we never raised the hood to display the engine! Find out why you weren't selected if possible. You can say, "I'd really appreciate your help by letting me know where and how I can improve my sales technique." This information will assist you in building better future relationships. It may point out a piece of your process that you either skimmed over or have taken for granted.

Learn about your competition. Yes, do consider this before you start talking to your prospect. Yes, it can benefit you in the future if it is a lesson after the loss. You are likely to cross paths with the competition in the future whether it is another company, a relative, or even a 'no' decision from a prospective client.

Ask for a referral. After the car show, I wondered "How did we end up the only two people in the crowd, sitting in the only Enzo at the Ferrari show, and our car ended up loosing?" We got back up, walked over to non-competitors and started over again --- building rapport, asking questions and finding another prospect.

Contact customer evangelists. If you are in an attitude slump, contacting your best customers can give you just the boost you need to get on track again.

Talk with others in sales. If you have a trusted friend talk through your loss with them. Sometimes motivational tapes or books can motivate you into action again. A coach can add to any of these actions by both helping you talk things through and set yourself an action plan.

Focus on the future. One way to do this is to stay in touch with the customer you just lost. Unless your product or service has a 30 year life expectancy, or if your customer asks that you move on, keep the lost customer on your follow-up system for future contact purposes.

Last but not least, challenge yourself. Look at any sale you have lost, determine what you might have done differently, and then get over the pain of it. Decide what it is you can change and do just that to get back on track to winning sales.

About our expert:  Sign up to receive a FREE Report, FREE ezine and FREE Teleclasses from Pat Weber - America's Sales Reluctance Coach, specializing in Introverts and Shy people at Prostrategies.com. Uncover your selling strategy with quick assessment tools at http://www.prostrategies.com/free/SalesAssess.php   Join me and others on the monthly FREE series of answering your questions about sales reluctance. Enter your question at AskPatWeber.com

See other articles by Sales Expert Pat Weber on her expert page.

Discuss this topic in the forum.

  Comments or questions? If so, please post them to the discussion forum.




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·  Patricia Weber, M.S., Sales Expert and Business Coach