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Customer Service
Customer service (or lack of) can make or break a business. Follow these tips to enhance your customer service for a stronger, healthier business.
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The Secret of Customer Appreciation
Donna Gunter
The rule of thumb when saying thanks or giving recognition to your customers and contacts is this -- if you don't know someone well enough to pick up the phone and call him or to drop a letter in the mail to her, don't bother sending a thank you at all. How can you make your business "thank you" stand out in the crowd? By making it personal -- and unique. . . . keep reading
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7 Golden Rules of Online Customer Service
Donna Gunter
Many times what we forget in this online world where so much of our customer service is automated is that, in the end, we're still doing business with other people. Do your customer service procedures create raving fans or send people away into the Internet black hole, never to be heard from again? To help you evaluate your online customer service, here are 7 standards you should consider: . . . keep reading
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7 Signs That It's Time to Fire a Client
Donna Gunter
What happens to your business when you keep clients that are not a good fit? All of your time and energy is drained in serving these clients, you lose any enthusiasm you ever had for your business, and you no longer have the time or desire to go out and market yourself and continue to fill your client roster. Check your client roster against these 7 signs -- is it time for you to shake out your client roster? . . . keep reading
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The Key Ingredient in Client Satisfaction: Underpromise and Overdeliver
Donna Gunter
If you operate a small service business, your word is your bond with your clients. A client might tolerate a broken promise here and there for a very good reason, but if the broken promises continue, the client's trust in you will be lost, and in very short order you will lose the client. Try the underpromise and overdeliver strategy -- it's a win-win situation for both you and your clients. . . . keep reading
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